1. Acceptance of terms
Creating an Aagantuk account, or continuing to use it, means you accept these Terms, our Privacy Policy and our Refund & Cancellation Policy, on behalf of the hotel business you represent. If you don't have authority to bind that business, please don't create an account.
2. The service
Aagantuk is a guest-register and front-desk management app for hotels, lodges and guest houses: guest check-in and identity capture, room and booking management, payment tracking, invoicing, staff attendance and expenses, and daily/owner reporting, usable with or without an internet connection.
3. Account ownership
The Aagantuk account belongs to the hotel business that registered it, represented by the owner or administrator who created it. That person is responsible for the account, for adding and removing staff, and for keeping login credentials secure.
4. Authorized users
An account owner may add staff as authorized users and control which hotels and app sections each one can see or edit. You are responsible for the actions of everyone you authorize to use your account, and for removing access promptly when a staff member leaves.
5. Acceptable use
You agree not to: use Aagantuk for any unlawful purpose; attempt to access another hotel's data without authorization; reverse-engineer, decompile or attempt to extract the app's source code; interfere with the app's normal operation or security controls; or use the service to store or process anything other than genuine hotel, staff and guest records related to operating your property.
6. Responsibility for guest data
You are responsible for lawfully collecting guest information, obtaining any consent the law requires, and complying with the guest-registration, police-reporting and Form C rules that apply to your hotel. Aagantuk provides the tool; it does not decide what your hotel must collect or how long your hotel must keep it, and you are the party legally accountable to your guests and to the authorities for your register. See §16 for how we, as your service provider, handle that data on your behalf.
7. Accuracy of information
You are responsible for the accuracy of the information entered into Aagantuk — guest details, room and payment records, staff records and business details. We are not liable for consequences arising from information your staff entered incorrectly.
8. Identity-document processing
Aagantuk helps your staff scan and record a guest's identity document and checks the government issuer's digital signature on supported document formats as a technical aid. This is not a legal identity-verification or KYC certification, and does not substitute for your own front-desk judgment or your obligations under applicable guest-registration law.
9. Subscription & payment
Aagantuk is priced per room, per month, covering all features — there is no separate charge per staff member or per check-in. Fees are billed and paid directly between your hotel and vKutumb (currently by bank transfer or UPI against an invoice, not through an in-app payment gateway) on the cycle agreed when you subscribe. Hotel groups running multiple properties should contact us for group pricing. See our Refund & Cancellation Policy for what happens to fees already paid.
10. Free trial
New accounts start with a free trial period, shown in the app when you sign up, with no payment required. The trial length may change from time to time. You may cancel at any time during the trial at no cost. If you continue past the trial, you'll need to complete payment as described in §9 to keep full access.
11. Suspension & termination
Either party may terminate this agreement at any time by notice to the other (see §21). If payment is not completed after your trial or a billing period ends, we may move your account to view-only access — your existing records remain visible, but new check-ins, bookings and payments cannot be recorded — until payment is made or the account is closed. We may also suspend or terminate an account that breaches §5 (Acceptable use). We do not automatically delete your data solely because of non-payment; see §12.
12. Data export & deletion after termination
After your account is closed, we will keep your hotel and guest records available for export for 30 days, so you can retain a copy for your own compliance records. After that window, or earlier at your written request, we will delete the data from our systems, except where we are legally required to retain it for longer (for example, guest-register retention rules, or an unresolved dispute or legal request).
13. Intellectual property
The Aagantuk app, its design, source code and the Aagantuk and vKutumb names and marks belong to vKutumb Technologies LLP. Nothing in these terms transfers any of that to you. You retain ownership of the business and guest data you enter into Aagantuk.
14. Service availability
We aim to keep Aagantuk's cloud sync and support available at all times and make commercially reasonable efforts to do so, but we do not guarantee uninterrupted or error-free operation, and we do not currently offer a formal uptime service-level agreement.
15. Offline functionality
Aagantuk saves check-ins, rooms and payments on the device first, and syncs them once the device reconnects to the internet — an outage does not stop front-desk work. This also means a record exists on the device before it reaches our cloud backup: you are responsible for the physical security of front-desk devices, and for syncing regularly, since a device that is lost, damaged or factory-reset before syncing may lose records that were never backed up.
16. Data processing terms
Where Aagantuk processes personal data of your guests or staff on your behalf, the following applies in addition to the rest of these terms:
- Roles. You determine what guest and staff data is collected and why (you are the data fiduciary/controller for that data); vKutumb processes it only to provide the Aagantuk service to you and on your instructions, as described in these terms and our Privacy Policy (vKutumb is your data processor/service provider).
- Sub-processors. We use the third-party infrastructure providers listed in §10 of the Privacy Policy to deliver the service. We remain responsible for their handling of your data as described there.
- Confidentiality. vKutumb personnel access your data only as needed to provide support or maintain the service, under confidentiality obligations.
- Security. We apply the safeguards described on our Security page.
- Breach notification. If we become aware of a breach affecting your data, we will notify you without undue delay and take reasonable steps required by law.
- Return or deletion. On termination, we handle your data as described in §12.
17. Limitation of liability
To the maximum extent permitted by law, vKutumb's total liability to you arising out of or relating to these terms or your use of Aagantuk will not exceed the subscription fees you paid us in the 12 months before the claim arose. Neither party is liable for indirect, incidental or consequential damages, including lost profits or lost data, except where such loss arises from our gross negligence or wilful misconduct, or where liability cannot be limited under applicable law.
18. Indemnity
You agree to indemnify vKutumb against claims, losses or costs arising from: your breach of these terms; your non-compliance with guest-registration, data-protection or other law applicable to your hotel; or a claim by a guest or staff member relating to information your hotel entered into Aagantuk.
19. Disclaimer of warranties
Aagantuk is provided "as is" and "as available". Except as expressly stated in these terms, we disclaim all other warranties, express or implied, including fitness for a particular purpose, to the extent permitted by law.
20. Governing law & jurisdiction
These terms are governed by the laws of India. Subject to §21, the courts at Pune, Maharashtra have exclusive jurisdiction over any dispute arising from these terms.
21. Dispute resolution
If a dispute arises, both parties will first try to resolve it through good-faith discussion for 30 days. If that doesn't resolve it, the dispute will be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator, seated in Pune, Maharashtra, conducted in English. This does not prevent either party from seeking urgent interim relief from a court.
22. Changes to these terms
We may update these terms as the service or the law changes. We will update the "Last updated" date above, and for significant changes we will make reasonable efforts to notify account holders in-app or by email before the change takes effect. Continuing to use Aagantuk after a change takes effect means you accept the updated terms.
23. Contact
vKutumb Technologies LLP (LLPIN: ACJ-6001)
Survey No. 148, Near Shirshut House, Ganesh Nagar, Bhopkhel, C M E, Dighi Police Station,
Pune City, Pune – 411031, Maharashtra, India
Email: support@vkutumb.com
WhatsApp: +91 80106 30611